I just got back from a bit of shopping at our local Albertson's. I haven't been to this particular store in a while, and I noticed that in my absence they had joined the crowd and put loads of stuff behind locked cabinets. This led to the following conversation while I was checking out:
ME: Is shoplifting really that bad?
CHECKER: Oh yeah.
ME: Even here in . . .
CHECKER: I know, even here in Irvine. [Note: Irvine is a famously low-crime, upper-middle-class place.] But you have to remember our location.
ME: Irvine?
CHECKER: We're right off the freeway. People from LA come down here to steal our stuff. They hop off the freeway and then right back on, and nobody stops them.
ME: That's really a thing? Is it worse than it used to be?
CHECKER: Yeah. It's a little inconvenient, but people also complain about prices going up. That's because of theft.
ME: That was because of inflation.
CHECKER: No, theft.
ME: It was inflation. Everything went up.
CHECKER: Well, the first time it was inflation, but the next time it was theft.
ME: ???
Obviously the folks at Albertson's know their business better than I do, and if they say theft is up, then I suppose theft is up. But did they really raise their prices because merch was heading out the door to hoodlums from LA?
Nothing seems to add up. Grocery Dive summed up the latest concerns of supermarket managers from a recent industry report:
More investments in promotional spending ... expand space for fresh departments including foodservice ... Labor remains a tough area ... boost the retention of full- and part-time workers ... healthcare costs ... training costs, which typically average more than $600 per employee.
Not a peep about theft. It apparently doesn't even top $600 training costs as something on the mind of grocers. Here are net profit margins for the industry:
This is national, and maybe stores near freeways have it worse. Who knows? But it sure doesn't look like increasing theft had a noticeable impact on margins, which have been rising slowly but steadily for years.
I'm still intensely puzzled about all this. Stores know that locked cabinets are a pain in the ass, and they wouldn't install them unless they felt a pressing need. But nothing seems to back this up. Shoplifting reports haven't increased outside of a couple of cities. Self-reported shrink hasn't increased. Margins haven't declined. What's going on here?
POSTSCRIPT: Do supermarkets keep track of inventory shrink as a line item? Of course they do. So why do we have to rely on surveys and such? Can't Kroger and Publix and Food Lion and all the rest just tell us what it is? Is this really a highly confidential trade secret?